Data Privacy Policy
Welcome to Kingdom’s Privacy Policy. This page explains how we collect, use and protect personal information when you register, deposit, play or contact support. It covers the types of data we handle, the purposes for processing, how we secure information, and the choices you have about your data. Read the sections below for practical details on cookies, third-party sharing, access and correction, deletion requests and how we manage updates to the policy. Contact support if you need help with any item described here.
Types of Data We Collect
Personal data - name, email, date of birth, address, phone number and identity documents for verification. Account credentials and preferences are also included.
Technical data - IP address, device identifiers, browser type, operating system and connection data collected automatically when you use the site or app.
Transactional data - deposits, withdrawals, payment method details, bet history, bonuses claimed and support interactions.
How We Use Information
Account management - create and maintain accounts, verify age and identity and provide access to services. Payments - process deposits and withdrawals and manage refunds or chargebacks. Play activity - maintain game history, calculate balances and apply bonuses where eligible.
Communications and Marketing
We send transactional messages about your account and optional marketing messages if you opt in. You can change marketing preferences in account settings or by contacting support.
Security and Risk Management
Information is used to detect and prevent fraud, enforce terms, investigate disputes and meet legal obligations related to responsible gambling and anti-money laundering.
Data Protection and Security
We use industry-standard encryption for data in transit and secure storage for data at rest. Access to personal information is limited to authorised personnel and service providers who require it to perform their duties. Technical and organisational measures are in place to protect data integrity and confidentiality.
Cookies and Tracking Technologies
Cookies and similar technologies are used for site functionality, session management, analytics and, with consent, advertising. You can manage cookie preferences via the cookie centre or through your browser settings. Disabling certain cookies may affect site functionality.
User Rights
You have rights to access, correct or delete your personal data, to restrict processing, and to withdraw consent where processing is based on consent. You may also request a copy of your personal data in a portable format.
How to Exercise Rights
Log in and update details via account settings or contact support with a clear request. We will verify identity before actioning requests and inform you of any steps required to complete the request.
Data Sharing and Third Parties
We share data with payment processors, game providers, analytics partners, and service vendors who support platform operations. Sharing is limited to what is necessary for each service and subject to confidentiality and security obligations.
International Transfers
Data may be transferred and processed in jurisdictions outside New Zealand. Where transfers occur, safeguards such as contractual protections and technical measures are applied to protect personal information.
Retention and Deletion
Personal data is retained only as long as necessary to fulfil the purposes described, to comply with legal obligations, or to resolve disputes. When retention is no longer needed data is deleted or anonymised.
Updates to This Policy
This policy may be updated to reflect operational or legal changes. Material changes will be published on the site and communicated via account notifications or email where appropriate. Check this page for the current version.