Get in touch with our team
Support is available to assist with questions, account-related issues, technical concerns or general feedback. Reach the team via live chat in the lobby, email or phone for prompt help. Use support for deposits, withdrawals and account verification, and info for general enquiries. Use the contact form for written records and attach screenshots where relevant. Assistance also covers billing queries and is available weekdays and weekends. Assistance is provided in NZ English and covers account actions and technical fixes.
| Department | Contact |
|---|---|
| Customer support | [email protected] (use for account, deposits, withdrawals and verification queries) |
| General enquiries | [email protected] (product, promotions and policy queries) |
| Affiliate enquiries | [email protected] (partner sign-ups, commission and tracking) |
| Phone | +64 9 379 6421 (Auckland line, available for urgent issues) |
| Working hours | Mon-Fri, 09:00-18:00 (live chat 24/7) |
Email assistance
Email is our preferred contact method for detailed requests, account-related issues or cases requiring documents or explanations. Please use a clear subject line and include your full name, account ID and up-to-date contact details to avoid delays. For faster handling, attach any supporting files and state the issue concisely so our team can respond with the right information.
Send us a message
Response Time
Support requests are usually answered within one business day. Simple queries - account help, payments, bonus questions - get a reply fast. More complex cases, such as security checks or detailed account investigations, can take longer depending on their nature and required checks. If you need faster handling, include full details in your request and use live chat for priority assistance.
Feedback
Have thoughts on Kingdom or ideas to improve the site? Send feedback, suggestions or feature requests via the contact form or live chat. Messages are reviewed carefully and used to refine site navigation, promotions and account features. Your input helps shape updates and fixes - we’ll reply when follow-up is needed and use suggestions to improve the service.